Manager CRM – Zuid-HollandMS Dynamics Zuid-Holland 40 uur #7766
Step into the role of Manager CRM and lead your Competence Center team within an international specialty distributor. In addition to a fantastic transition to Microsoft Dynamics CRM, it is also up to you to take the Business with you and ensure that CRM gets value across all Caldic entities worldwide. Are you a self-starter, entrepreneurial and willing to travel? Than this is the job for you!
Caldic is an international distributor and producer for both the chemical sector and the food and technical markets. They operate from 28 entities with 45 locations in 18 countries in Europe, Asia and North America and a number of markets. They are also a major player and act as a valuable intermediary between customers and suppliers by offering services that add value to products for its customers. In addition to the distribution of chemical products, Caldic is committed to high priority to additional services for its customers. This allows logistics services, custom formulations and processes.
Global IT is to provide all Caldic entities the functionality and information systems they need to drive their businesses. IT teams in APAC, EU and NA region arrange for the technology and the support to deploy these systems for all entities they represent; either on behalf of or through a local IT representation.
The CRM Competence Center is part of Group IT. The manager CRM CC will be part of the IT Leadership team.
Caldic is a specialty distributor providing innovative solutions for their customer’s success. The CRM Competence Center team that is part of Group IT is regarded as the Caldic expert team to provide innovative CRM solutions to all Caldic entities and stakeholders therein to drive their business efficient and effective.
The Manager CRM CC is to lead the CC team that guides and support Caldic marketing and sales teams to further develop, implement and utilize supportive systems, eg Microsoft Dynamics CRM, and integrate these solutions with other systems like Dynamics AX/D365 ERP and Intranet across all Caldic entities with the objective to further grow our business.
Furthermore the Manager CRM CC is to guide and facilitate in designing and executing their digital omnichannel journey to realize the strategic CRM objectives.
The Manager CRM CC will report to the Group IT Director. Also he or she will act as the Group IT linking pin for CRM and related matters with Caldic stakeholders in all Caldic entities, both business and IT related.
- Bachelor’s degree from an accredited university or college in computer science or equivalent;
- Proven hands-on experience with CRM software and in developing roadmaps;
- Trackrecord in guiding, leading and transforming a (small) team in an international B2B environment;
- Proficient in co-creation and liaising with system integrators and solution providers;
- Ability to translate business requirements into non-technical, lay terms;
- Proficient in Dutch and English: both written and verbal;
- Self starter, entrepreneurial;
- Supervisory skills;
- Team player: Inter- personal relations skills;
- Willingness to travel.
A varied and responsible job within an international company. You work from a beautiful building in the shipping quarter in Rotterdam. You get the space here, literally and figuratively: a nice independent workplace and a lot of freedom and responsibility, with room for your initiatives. Caldic offers a complete package of benefits. In addition to good primary and secondary employment conditions, they offer a pleasant working environment with enthusiastic colleagues.
Jolien de Haan-Visser
M +31 643 000 732